“Every project is unique. Cross functional
team brainstorming is one of our rituals.”
Mra Theingi Zan
Senior Credit Analyst
There are a lot of employee etiquettes that I like at Pluses but what I really appreciate is our phone etiquette in the office. Our office has an open floor plan and it doesn’t have the biggest space. So the sounds can travel quite well between the different work stations. The etiquette we have is that the personal calls are not allowed within the office area. The calls are encouraged to cut short or be taken to another place. Since we have this rule, we get the benefit of avoiding unnecessary voices which could divert our attention while working.
Another one is being professional. What I mean by that is being able to compartmentalize our personal life and work life, and maintaining our mood to be professional. For instance, as soon as we step into the office, we try to interact and communicate without the influence of whatever mood that was caused by our personal matters before office time.
As we have initiated a first-of-its-kind financial product in Myanmar, we needed to develop our own SOPs including The Information and Document Management System. Our management decided to develop the system in-house. So we did cross-functional team brainstorming meetings every week. Our aim was to design and develop a system that allows the authorized person to remotely access the file and information without consuming a lot of time for searching and screening.
Building the system was a new experience for almost everyone in our team. All of us were committed to the project although they have other routine tasks and assignments. I was responsible to draw the document sharing flow structure, the first version of which was improved by everyone’s feedback. We also hired an external consultant for one full day technical training and workshop to design and use it.
In the end, we managed to build a fully functional Documents and Information Management System and all of our aims were met by team effort. This successful outcome was particularly timely as well because the advantages from the system enable us to overcome the work-related restraints of this covid-19 pandemic.